A Study on How Industrial Tourism ExperienceAffects Consumer Brand Loyalty

Tourism Research ›› 2020, Vol. 12 ›› Issue (4) : 11-22.

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PDF(781 KB)
Tourism Research ›› 2020, Vol. 12 ›› Issue (4) : 11-22.

A Study on How Industrial Tourism ExperienceAffects Consumer Brand Loyalty

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Abstract

There has been a lack of effective demonstration on the impact of industrial tourism oncorporate brands. Based on the perspective of consumer experience, this paper explores the relationshipamong industrial tourism experience, corporate brand identity and brand loyalty by using structural equation and Bootstrap intermediary test method. The research shows that industrial tourism experiencecan have a significant impact on consumer's brand loyalty to industrial matrix. In this process,consumer’s brand identity plays a part of intermediary role. The two dimensions of industrial tourism experience, namely, cognitive experience and interactive experience, have different influence on brandloyalty, and the influence of interactive experience is slightly greater than that of cognitive experience.The conclusion of the research provides a reference for enterprises to develop highquality industrialtourism and a way to enhance brand loyalty effectively through industrial tourism experience under thebackground of experience economy.

Key words

industrial tourism / cognitive experience / interactive experience / brand loyalty

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A Study on How Industrial Tourism ExperienceAffects Consumer Brand Loyalty. Tourism Research. 2020, 12(4): 11-22
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