Tourism Research. 2025, 17(5): 30-42.
Under the background of the rapid development of information technology, China's
exhibition industry has gradually changed from “ offline” to “ online”. Current academic research on
online exhibitions lags behind relatively. Aiming at the audience experience of online exhibition, this
paper developed the online exhibition audience experience scale through grounded theory, and verified
the good internal consistency, reliability and structural validity of the scale, taking the X company
online exhibition as a case study through questionnaire. The results show that the online exhibition
audience experience scale can be divided into six dimensions ( invisible atmosphere, tangible
environment, social interaction, online content, entertainment interaction, online payment) . The scale
highlights the differences between the online and offline experience perception, the disappearing
process of the social dimension of the offline experience, cultural symbol dimension and destination
dimension of offline experience on the online experience, and the similar impact on online experience
from the invisible atmosphere and physical environment dimension of offline experience. The scale
confirms the contribution of physical environment for the online exhibition, and it is the core of the
audience experience of the online exhibition, because it is the most easily perceived factor that can
make the audience have the first impression in the process of participating in the online exhibition.